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Student Living FAQ’s - Student accommodation for DMU and Leicester University

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Student Living FAQ’s

Lander Lettings student accommodation FAQS - Please call us if you have any queries.


Firstly select which properties you would like to view – we recommend a maximum of four at any one time, please allow approx 15 minutes per viewing.

If you wish all of your bills to be included, please select the properties showing All bills included (this normally includes gas/water/electric/internet) with your bills being included it gives you piece of mind so you only pay one price for your property and you don’t have numerous bills to sort out and pay for. You may be responsible for the Tv License, so please check.

Once you have selected which properties you would like to view either call our office or send an email to us with your details and we will contact you to book in your chosen property/ies.

When we have confirmed with you the dates and times of your viewings we can either take you there or meet you at the property.

How do I reserve a property and do I have to pay anything?

Once you have selected which property you would like to live in, we would require you to fill in a tenant application form along with your nominated guarantor information and sign the holding deposit and reservation agreement.

In order to reserve a property you will need pay one weeks rent as a holding deposit and the damage deposit. The holding deposit will be used towards your first rental instalment. In the event you fail to take up the tenancy as agreed on the reservation agreement you may loose the holding deposit.

Most of our properties will require a deposit of £250.00 per person unless otherwise stated. The amount will be made clear in the property description. Professional lets require a deposit of 5 weeks rent. This will either be held by the Deposit Protection Service (DPS) if Lander Lettings manage the property or in one of the other government approved schemes if the property is not managed by ourselves. Your deposit will be refunded at the end of your tenancy subject to the following: that the rent has been paid in full, the property has been cleaned to a satisfactory standard throughout and that there has been no damage.

Your guarantor will be given a copy of the tenancy agreement prior to you signing a contract. Any additional fees would be featured in the property description.

What is a guarantor?

A Guarantor is someone who is over the age of 30 who must be resident in the UK and be in employment or have sufficient assets, preferably a home owner. A guarantor will take financial responsibility for the tenancy and will be liable to pay the tenants rent if, for any reason, they are unable to pay an amount owed to the landlord.

What happens if I can’t get a guarantor?

In the event that you cannot get a guarantor we would ask for the rent to be paid in two instalments, this would need to be paid in July and January. 

How long is the contract for?

Student Properties – The contract is normally for 12 months and runs from 1st July – 30th June each year, you pay a retainer rent over July/August for non occupation

Professional Lets – The contract will be for a minimum term of 6 months. After this period you can renew the tenancy or the tenancy will role onto a periodic tenancy where you would need to give 1 months notice to vacate.

When do I sign the contract?

You would be required to sign the contract within 15 days of reserving, your guarantor will also need to send their paperwork back within this timescale. If the contract is not signed within this time we do reserve the right to remarket the property and you’re holding deposit would not be refunded.

Once you have signed the contract please be aware that this is a legal and binding document.

When and how do I pay my rent?

For tenants that can provide a UK guarantor rent is paid four times a year, July, November, February and May, for tenants without a UK guarantor you will be asked to pay your rent in two instalments July/January. When you sign the contract you will be given our bank details to make an on line transfer, or you can pay through our secure website for the payment of your rent,  if you are lucky enough to have your rent paid for you, please let us know when you reserve the property so that we can send the payment details to your parent/guardian. Please remember it is your responsibility to ensure the rent is paid on time. 

Understanding your Tenancy Agreement

Your tenancy agreement has been written in plain English should you have any questions please ask a member of our team or seek independent legal advice before signing anything. Your tenancy agreement is an assured shorthold tenancy by signing the agreement you are undertaking to pay the rent for the full term and abide by the terms and conditions of the agreement.  

Student properties normally have a fixed term of 12 months.

Professional let’s have a fixed term of 6 months but can be longer.  

What does the term joint and severally liable mean?

It means where there is more than one tenant signing the tenancy agreement all tenants are responsible for the payment of rent, so if one tenant does not pay the landlord could ask the other tenants to make up the shortfall as the debt of one tenant can be claimed from any other tenant, this is also true if there is any damage to the property and nobody admits to causing it, then all tenants would be held liable for the damage. Should payment not be forthcoming from the tenant, where tenants have a guarantor we would contact them in the first instance to chase payment. Unlike the tenants the guarantor is only liable for their nominated tenant.

What does indemnify mean?

To indemnify someone is to agree to compensate them for any particular loss specified.

What does to quietly possess and enjoy mean?

In this context to enjoy a property is to be able to use it as a residential property, and to do so quietly means that the landlord should not cause you interruption unnecessarily.

What happens if I can’t move in?

If you have signed the contract and then decided not to move in, you would be legally required to pay the rent for the whole of the tenancy term, however we will always try to help you find a replacement to minimise your loss by re-advertising your room , you can also advertise on sites like gumtree/accommodation for students etc, should a replacement be found, all other tenants will need to agree to this, once agreed a new tenancy agreement will be drawn up and once signed your liability to pay rent on the property will then cease. You will be charged a fee of £50 when you are released from the contract, this goes towards the cost of drawing up a new contract for your replacement tenant.

Can I drop my belongings off before going home for the summer?

Yes you can providing that you have arranged this in advance with ourselves and that your tenancy has commenced, you will need to clearly label your items so that if cleaners go into the property they know the items have not been left behind from a previous tenancy, the cleaners will not be able to move or clean where the items have been left. We cannot accept any responsibility for goods left in the property over the summer. 

How do I collect my keys?

If the property is managed by ourselves you would collect them from our office – we are open Monday – Friday between 9am – 4pm for collection of keys , key collection is normally from 1st September onwards. We will require photographic identification which could be passport, driving licence or student uni card, IMPORTANT if you are getting someone to pick your keys up on your behalf we require an email from yourself to, please note we cannot release keys without prior authorisation.

If the property is not managed by ourselves you will need to arrange access through your landlord, details of which you would have been given when signing your tenancy agreement.

What do I need to bring with me to my new accommodation?

All student accommodation is furnished but you will need to bring items like bedding, pots/pans, kettles, toasters, cutlery, crockery, iron and ironing board. Some properties provide a microwave so please check with us before buying one.

As a student will I need to pay council tax?

As a full time student you are exempt from paying council tax, but you do have to prove your student status to the local council.

If you are a student at Leicester University your university will send off a list to the council normally four weeks after the first day of term or your actual registration date, which ever is the later. To be included on this list you need to have provided the University with your term time address including postcode, if you are unsure whether you are on the list please contact the Academic Registry Office at Leicester University.

If you are a student at De Montfort University, then you will be required to provide an exemption certificate which must have your term time address including postcode printed on it, these certificates can be collected from Student Gateway in Gateway House and must be sent to the local council, we can send them off for you if you bring them to the office.

Please be aware if you do nothing and get a summons for council tax you will be liable for any charges and court costs.

How do we set up our utility bills if they are not included with our rent?

When you move in, you will be given a list of telephone numbers for the relevant supplier to your property, for gas,water and electric, we would suggest that you register straight away to avoid a huge bill at the end of your tenancy. We would also recommend that the billing is put into all the tenants names and it might be beneficial to open a household bank account for the payment of your utilities. If you require a television licence you can buy online at

We may have informed the suppliers for gas/water and electric of your details prior to your moving in so please check with us.

What happens if something breaks down like the boiler?

When you move into your accommodation you will be given information on how to report a breakdown and the name of your designated property manager who will be your point of contact throughout your tenancy, it is important that you let us know as soon as possible of any defects so that we can deal with this as soon as we are informed. Some repairs may be subject to parts and materials which we may have no control over.